Support

Are you having problems with your account or experiencing difficulty using the website? Do you have a question about a Career Masterclass feature? Check the FAQs below for a quick and easy answer:

Yes, you can upgrade your subscription to an annual membership.

 

To do so simply click here and you will be directed to the upgrade page. ​Follow the steps and your subscription will be ​upgraded from quarterly to annual. Your current quarterly subscription automatically cancels.

 

​Please note your account will be pro-rated to take account of any time you have remaining on your current subscription period, so you ​may see an altered price on the checkout page.

You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to 'Cancel' next to your current subscription.

 

Click the Cancel link, select the reason you wish to cancel and then confirm your cancellation ​and you are all done. You will receive an email confirmation that your cancellation was successful. 

 

Once you cancel your account you will retain access to Career Masterclass until your current membership period ends. You can re-join anytime in the future!

 

Please cancel your account BEFORE your next payment due date.

We understand these things happen! Don't panic.

 

If your payment has failed because your card details have changed, please go to your account page and select the Subscriptions tab. You should see a link to 'Update' your card details. Once this is updated, your payment will be processed.

 

Please ensure that there are adequate funds in your account so that your payment will go through. 

Please contact us using the form below if you have any further questions.

Please go to your account page, select the Subscriptions tab and check that your membership subscription is showing as Active.

 

If your subscription is active, then please try logging out of your account, clearing your browser cache and then logging back in again.

 

If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.

We are currently working on adding a mentor and coaching feature to the platform. We will inform you once the feature goes live.

If you require any further information or support, please use the form below to get in touch with our support team. 

Our office hours are 9 am to 5 pm (GMT) Monday to Friday and we aim to get back to you as quickly as possible.

Please Note: This form is for customer service issues relating to your subscription, payment and platform access. For general enquiries, please contact us at info@careermasterclass.com

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